Please include the player ID from the bottom of Settings, your device model and what happened.
Frequently asked
I got a new phone. How do I keep my progress?
On the old phone open Settings → Transfer progress and get a code. On the new phone open the same screen and enter the code within 24 hours. Your progress is also saved in the cloud automatically.
I bought something but didn't get it
Make sure you're online and restart the game: purchases are confirmed with the store and arrive automatically. For permanent items (Starter pack, Comfort, Workshop+, Blessings) use Settings → Restore purchases. Still missing? Email us with the order number from your store receipt.
How do I change ad consent?
Settings → Ads & consent (shown in regions where the law requires it). On iOS, tracking is controlled in iOS Settings → Privacy & Security → Tracking.
How do I turn off notifications?
In your phone's settings for Ink Knight. We send at most one reminder a day.
How do I delete my account?
Settings → Delete account. Details: delete account.
Which languages are supported?
English, Russian, Korean, Japanese, Chinese (Simplified and Traditional), German, French, Spanish, Portuguese (Brazil) and Turkish. Change it in Settings → Language.